'We take the strain out of
making a claim'
Question: Would you like hassle free, no minimum monthly commitment mobile phone insurance, with a choice of schemes starting from just £3.99?
This is exactly what fonesure offers for both contract and prepay customers. We pride ourselves on our customer services standards, just take a look at our commitments detailed on the right as well as what our customers say. We have a highly trained professional and friendly team on hand to assist you. We offer low excess charges and there are no hidden catches!
View fonesure mobile phone insurance schemes
What our customers say.
'I would just like to express my thanks for the support and truly efficient service that I received. I still can't believe I managed to destroy my new phone within just a few minutes of walking out of the store! Having tripped up in the road, my phone slid along the road into the path of a bus. I was still laughing when I called you, yet you took my claim seriously, and I received another new handset by post the next day. You even thought to ask if I was OK, when I was more concerned about losing my new phone before I even had a chance to use it. Thanks again for all your help'
Glen, London
'I am so glad that you explained the benefits of mobile phone insurance to me. I was initially very dubious, believing that it was a waste of money. Having now had my phone repaired for the 3rd time, I know that I have saved over £300. There is no way I could have afforded to pay for these repair costs or survived without a phone. I have always found staff polite and keen to help. I would recommend fonesure insurance to anyone!'
Siobhan, Herts
Why Do I Need Mobile Phone Insurance?
- Over 100,000 mobile phone repairs are carried out every week
- Over 1.3 million handsets are stolen in the UK every year - that's one every 24 seconds.
- Half of street crime involves a mobile phone
- 80% of household insurance policies do not adequately cover mobile phones
If your mobile phone is damaged or stolen this could cost you hundreds of pounds as well as causing a lot of inconvenience, stress and hassle. Without mobile phone insurance you could be liable for the following costs:
a) Repairing your mobile phone
You may believe that damaging your phone is unlikely yet the most common ground of insurance claims today are drops and knocks resulting in external and internal damage... there are thousands of these incidents each week! Do you remember the last time you accidentally dropped your phone? A colour screen alone can cost £200.00 to replace. You need to consider the costs involved, for example:
- Replacing your handset screen, you will be likely to pay £200+ for a colour screen and around £100 for a mono screen
- Liquid damage is irreparable
b) Replacing your mobile phone
“As many as 10,000 mobile phones are stolen in London alone every month”, according to the Metropolitan Police Website. With growing trends toward increasing crime for theft of handsets, better quality phones and longer airtime contracts, cover against theft has never been more important. According to the “National Mobile Phone Crime Unit” current crime statistics reveal that a mobile telephone is stolen in about half of all street crime and, in approximately a third of cases, it is the only property stolen. Replacing your mobile phone could cost you £250 plus, dependent on brand and technology.
c) The remainder of your contractual agreement, if a contract customer
When you initially took out your contract with your network you signed for a minimum 12/18/24-month period. Your mobile phone is your responsibility, not the networks. Therefore, your network will continue to bill you for your monthly line rental. This could easily be £100 plus e.g. if you have 6 months left of your contract period and your line rental is £30.00 per month this would equate to £180.00.
fonesure's sound advice
- Keep your phone within your sight and within reach when you are out and about.
- 23% of victims were using their phones or had them
on display when they were targeted.
- Groups carry out two thirds of mobile phone robberies.
- Mobile phone crime is higher in city centers.
- 48% of victims of mobile phone theft are under the age
of 18 years old.
- If you need to use your mobile phone, go to a busy area where there are lots of people around.
- If you leave your mobile handset in your vehicle, it should be concealed and stored safely in a locked glove compartment.
- Do not text and walk at the same time, you won't be concentrating on the roads or your surroundings.
- Ensure you register your phone with the network operator, so that if it is stolen they can bar the handset and SIM card.
- Make a note of your individual IMEI number located underneath your battery on the handset.
- In the event of your phone being stolen, you must inform the police as soon as possible, providing details of the;
- Make
- Model
- Phone number
- Pin number
- IMEI number
- You will need to get a crime reference number from the police in order for your insurance claim to be processed.
fonesure Frequently Asked Questions
Q. How long will it be before I receive my replacement
handset?
A. We aim to provide replacement handsets within 48 hours.
Q. How will I receive my handset?
A. The handset is delivered by special delivery.
Q. I have mislaid my insurance policy, so what should I
do?
A. Contact us and we will resend you new policy
documentation in the post.
Q. I am changing my bank details what should I do?
A. Call us and we can take your new bank details over the
phone or send out a new direct debit mandate for you to
complete.
Q. Can I change my direct debit mandate date?
A. Yes, feel free to contact us on 0870 416 3355.
Q. What are your opening hours?
A. Our opening hours are Monday to Friday 9am
to 5.30pm.
Q. How do I make a claim out of office hours?
A. You can contact us via our email address, which is
enquiries@fonesure.com or alternatively leave a message
on fonesure hotline number 0870 416 3355.
Q. My phone is broken what should I do?
A. Let us know and a repair envelope will be
dispatched to you within 24 hours.
Q. How many handsets can I have on 1 policy?
A. You can have as many as you like, the cost however, is
per handset.
Q. How do I pay my excess?
A. Payment is made over the phone via credit card.
Q. When do I pay my excess for my accidental damage
claim?
A. This is done prior to your handset being sent off for repair.
Q. When do I pay my excess on my theft claim?
A. As soon as your claim has been accepted and
successful.
Q. How will I know if my claim has been successful?
A. We will keep you informed and providing your claim is
successful we will contact you to organise delivery of your
new handset.
